Support
Questions, a plan that didn't convert the way you expected, or a connector issue — we answer every message.
Email us: support@walkmyplan.com
Include the plan's viewer link (or the file you uploaded) if your question is about a specific plan — it lets us look at exactly what you see. We typically reply within one business day.
Include the plan's viewer link (or the file you uploaded) if your question is about a specific plan — it lets us look at exactly what you see. We typically reply within one business day.
Before you write — quick answers
- My file didn't convert well. Try a different export of the same drawing — DWG and DXF preserve the most detail. Scanned PDFs, PNG, JPG and WebP can always be traced in the sketch pad even when automatic reading finds nothing. Uploads are limited to 100MB.
- Using WalkMyPlan from an AI assistant? See the connector documentation — how to connect, example prompts, and sample plan files.
- Deleted a plan by mistake? It stays in the trash, restorable, for 30 days.
- Account or sign-in trouble? Use "Forgot password?" on the sign-in dialog, or email us from the address on the account.